At Tirupati Holidays Tours & Travels Pvt. Ltd., we value your privacy, trust, and satisfaction. As a trusted travel company in Nepal, we are committed to protecting your personal information and ensuring that it is handled securely, responsibly, and confidentially.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you visit our website, contact us, or use our travel services. Whether you book a Nepal tour package, Himalayan trekking adventure, pilgrimage tour, wildlife safari, or holiday in Nepal, India, Tibet, Bhutan, and other destinations we serve, we strive to protect your privacy throughout your travel experience.
By using our website or services, you acknowledge the practices described in this Privacy Policy, subject to applicable laws and any consent requirements.
1. Information We Collect
To provide personalized travel planning and reliable booking services, we may collect the following types of information:
- Personal Information: Your full name, residential address, postal code, telephone number, and email address.
- Identification Documents: Passport details or other valid identification documents when required for travel bookings, hotel registration, visa applications, permits, or official procedures.
- Travel and Booking Information: Your travel dates, destination preferences, tour itinerary, accommodation requirements, transportation arrangements, and other details necessary to organize your trip.
- Payment Information: Relevant payment and transaction details required to process bookings and payments through applicable payment providers.
- Communication Information: Information you share when contacting us through our website, email, telephone, WhatsApp, or other communication channels.
- Website Usage Information: Technical information such as browser type, device details, pages visited, and general website usage data collected through cookies or analytics tools, where enabled.
We collect only the information reasonably necessary to provide our services, communicate with you, and meet applicable legal or administrative requirements.
2. How We Use Your Personal Information
We use your information to deliver convenient, personalized, and reliable travel services. Your information may be used for the following purposes:
- To plan and organize Nepal tour packages, cultural sightseeing tours, trekking holidays, pilgrimage tours, wildlife safaris, and other travel experiences.
- To arrange hotel reservations, transportation, domestic and international flights, tour guides, and other travel-related services.
- To assist with visa applications, travel permits, and necessary travel documentation.
- To process bookings, payments, confirmations, cancellations, and itinerary changes.
- To communicate important travel updates, booking details, and customer service information.
- To respond to your questions, inquiries, feedback, and special travel requests.
- To improve our website, customer experience, travel packages, and service quality.
- To send travel newsletters, promotional offers, and holiday package updates where permitted by law and, where required, with your consent.
- To comply with applicable laws, regulations, and legitimate administrative requirements.
We use your personal information only for appropriate purposes connected with our business and the travel services you request.
3. Confidentiality and Sharing of Personal Information
At Tirupati Holidays Tours & Travels Pvt. Ltd., we respect your privacy and do not sell or rent your personal information to third parties.
However, certain information may need to be shared with trusted service providers when necessary to arrange your trip or fulfill our legal obligations. These may include:
- Hotels, resorts, and accommodation providers.
- Airlines, transportation companies, and vehicle operators.
- Tour operators, licensed trekking guides, and other travel professionals.
- Visa processing services and travel permit authorities.
- Payment processors and relevant financial service providers.
- Government agencies and authorized authorities where legally required.
For international travel to Nepal, India, Tibet, Bhutan, or other destinations covered by your itinerary, relevant information may need to be shared with service providers or government authorities in those destinations.
We take reasonable steps to ensure that personal information is shared only when necessary and handled responsibly. Where appropriate, we also seek to ensure that third-party service providers maintain suitable safeguards for the information they receive.
4. How We Protect Your Information
Protecting your personal information is an important part of our commitment to providing safe and reliable travel services.
We implement reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, loss, alteration, misuse, or disclosure. Access to personal information is limited to authorized employees and representatives who need it to perform their duties.
We do not store complete credit card details on our own servers. Where online payments are available, transactions are processed through the relevant payment service provider and are subject to its security practices and terms.
Although we take reasonable precautions to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
5. Cookies and Website Analytics
Our website may use cookies and analytics tools, including Google Analytics where enabled, to understand visitor behavior and improve website performance.
Cookies and analytics technologies may collect information such as:
- Pages visited and time spent on our website.
- Browser type and device information.
- General geographic location, where available.
- Referral websites and traffic sources.
- Website interaction and usage patterns.
This information helps us understand visitor preferences, improve website functionality, and provide a better browsing experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features. Where required by applicable law, we will seek consent before using non-essential cookies or analytics technologies.
6. Email Marketing and Promotional Communications
We may send you travel-related newsletters, special holiday offers, tour package announcements, and updates about our services where permitted by applicable law and, where required, with your consent.
If you no longer wish to receive promotional communications, you may unsubscribe using the instructions included in our emails or contact us directly.
Please note that you may still receive essential communications regarding existing bookings, payments, itinerary changes, or other necessary travel arrangements.
7. Third-Party Websites and Services
Our website may contain links to external websites, including hotel websites, airline services, payment providers, tourism organizations, and other travel-related platforms.
These third-party websites operate independently and have their own privacy policies, security practices, and terms of use. We do not control their privacy practices and are not responsible for their content or handling of your personal information.
We recommend reviewing the privacy policy of any external website before submitting personal or payment information.
8. Data Retention and Your Privacy Rights
We retain personal information only for as long as reasonably necessary to provide our travel services, maintain business records, fulfill contractual obligations, resolve disputes, and comply with applicable legal requirements.
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request the deletion of personal information that we no longer need to retain.
- Withdraw consent for certain uses of your information where processing is based on consent.
- Object to certain processing activities or request restrictions where applicable.
- Opt out of promotional emails and marketing communications.
To exercise these rights, please contact us using the contact details provided below. We will review your request and respond within a reasonable timeframe, subject to applicable laws and any legal obligations that require us to retain certain information.
9. International Travel and Data Transfers
As a travel company arranging holidays and tours across Nepal, India, Tibet, Bhutan, and other destinations, we may need to transfer relevant personal information across borders to complete your bookings and travel arrangements.
Such transfers may involve hotels, transportation providers, tour operators, payment services, visa or permit authorities, and other relevant service providers.
We take reasonable steps to ensure that information shared for international travel arrangements is handled appropriately and used only for relevant purposes, subject to applicable legal requirements.
10. Children’s Privacy
Our website and travel services are intended for general travel planning and are not specifically directed at children independently providing personal information online.
Where information about a child is necessary for a family holiday, group tour, or other travel arrangement, it should be provided by a parent, legal guardian, or authorized representative where appropriate.
We take reasonable steps to handle children’s personal information responsibly and in accordance with applicable laws.
11. Changes to This Privacy Policy
Tirupati Holidays Tours & Travels Pvt. Ltd. may update this Privacy Policy from time to time to reflect changes in our travel services, website features, business practices, technology, or applicable legal requirements.
Any updated version will be published on our official website, along with a revised date where appropriate. We encourage visitors and customers to review this page periodically to stay informed about how we collect, use, and protect personal information.
12. Contact Us
Your privacy and trust are important to us. If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us.
Tirupati Holidays Tours & Travels Pvt. Ltd.
Naxal, Kathmandu, Nepal
Websites:
Email Addresses:
Phone / WhatsApp: +977-9851056569 / +977-9863544002
We will do our best to address your privacy-related questions and requests in a timely and responsible manner.
Your privacy is our responsibility, and your trust is the foundation of every memorable journey we create.
